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List of ErrorsThe card issuer could not be found. This happens when the card number is invalid or unrecognized, the BIN (Bank Identification Number) does not correspond to a valid issuing bank, there is a connectivity issue with the issuer, or the card belongs to a discontinued card program.
gateway.technical.issuer_not_found
Recommended Customer Message
The card number you entered appears to be invalid or there was an issue connecting with your bank. Please double-check your card details or contact your bank for assistance.Root Cause
- Invalid or unrecognized card number: The card number provided does not match any known card issuer or is improperly formatted.
- Incorrect BIN: The first six digits of the card number (BIN) do not correspond to a valid issuing bank.
- Connectivity issue with the issuer: The payment gateway was unable to establish a connection with the issuing bank's systems.
- Decommissioned or unsupported card ranges: The card number belongs to a discontinued or unsupported card program.
Troubleshooting and Solutions
- Advise your customer to verify the card number and try the transaction again.
- Recommend using a different payment card if the problem persists.
- Instruct your customer to contact their bank for clarification on the card's validity and issuing status.